Terms of Service

1. Acceptance of Terms

By accessing and using DiabetaTech's website and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement.

2. Product Information

Our ICE (In Case of Emergency) products are designed to provide emergency medical information access. While we strive for accuracy, DiabetaTech makes no warranties about the completeness, reliability, or accuracy of this information.

3. Payment and Billing

All payments are processed securely through Stripe. Prices are listed in Canadian Dollars (CAD) and may be converted to your local currency for display purposes only.

• Payment is required at the time of purchase
• All transactions are processed in Canadian Dollars
• Currency conversion rates are provided for convenience only
• You are responsible for any additional fees charged by your bank or payment provider

4. Shipping and Delivery

We ship worldwide from Canada. Shipping costs and delivery times vary by location and will be calculated at checkout.

• Processing time: 1-3 business days
• Domestic shipping (Canada): 3-7 business days
• International shipping: 7-21 business days
• Tracking information will be provided once your order ships

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery.

• Items must be unused and in original condition
• Custom or personalized items cannot be returned
• Return shipping costs are the responsibility of the customer
• Refunds will be processed within 5-10 business days

6. Privacy and Data Protection

Your privacy is important to us. We collect and use your information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described.

7. Limitation of Liability

DiabetaTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

9. Contact Information